Refund & Returns Policy

Return Policy:

Returns are accepted within 14 days from the delivery date. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

The product has to be BRAND NEW and in its ORIGINAL PACKAGING; meaning that if the sofa has been assembled, and or used, it CANNOT be returned. Buyer will be responsible to send back the product and pay any postage costs when returning the product. 

Refunds will be sent back with the same payment method, for example, if you paid via PayPal, your refund will be processed and handled via PayPal.

By purchasing with us, you have read, understood, and agree with our Refunds & Returns Policy.

Shipping Costs are non-refundable.

If, there are no errors upon delivery but you would like to send the sofa back for any reason with the driver, any shipping charges paid will not be refunded. 

 

For Custom Sofas:

If the buyer chooses a custom sofa (i.e: a fabric/colour combination that is not preselected such as “Cambridge 5/6”) the buyer must pay a small deposit (if paid in cash), which is taken off the end total for the sofa. This applies to any sofa with the option to choose both colour and fabric options, and also any specific requests. Sofas include, but are not limited to: Oston, Leicester, Houston.

Subsequently, if the sofa is made by the manufacturer, the order cannot be cancelled or amended without the buyer losing the initial deposit. If you need to cancel or change your order, please make sure to contact us and see whether your sofa has been made, or you may lose your deposit.

If the buyer has paid with any other method than cash, an automatic 20% of the total order amount will be taken as deposit. Therefore, if a change to the order is made and the sofa has been manufactured, 20% of the order total will be lost. Additionally, if the order is cancelled, a maximum of 80% of the order total can be refunded.

If the custom sofa is to be returned within the our returns policy, then the deposit loss rule still applies. 

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank account company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@sofanatic.co.uk, and we’ll be more than happy to assist you. 

 

Exchanges

We only replace items if they are defective or damaged. 

We unfortunately do not offer exchanges, customers are responsible to properly measure their space before making a purchase. 

 

Shipping returns

Once the return has been approved by us, you should mail your product to us, please contact us directly to be provided with the correct address of shipment. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.