Frequently Asked Questions

When you are at the checkout and entering your shipping location, the following message may pop up:

“There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.”

If you have entered all details correctly, please try using the “Precise Address?” Map to pin point your delivery address. If this still does not work, please contact us.

Please note that the option to pay via cash on delivery will not be visible until you go fully through checkout, selecting a shipping method first.

This means that the code will NOT work whilst in your “Basket”.

Once you are in the checkout and have selected your shopping method, choose “cash on delivery” and use the coupon code CASH.

Please note we may require a deposit and will contact you as soon as possible if so.

1. What could be the reasons for a failed payment?

Several factors could contribute to a failed payment. Common reasons include insufficient funds in your account, incorrect payment details entered during checkout, security measures triggered by your bank or payment provider, technical issues on our end or with the payment processor, or the possibility of not meeting the criteria set by Klarna, which includes a credit check.

2. What should I do if my payment fails?

If your payment fails, don’t worry! Here’s what you can do:

• Double-check the payment details you entered to ensure accuracy.
• Verify that you have sufficient funds available in your account or that your payment method is active and valid.
• Contact your bank or payment provider to inquire about any security measures or restrictions that may have affected the transaction.
• If you’ve chosen to use Klarna and suspect your credit score may have influenced the outcome, consider reaching out to Klarna directly to discuss your options and potentially resolve any issues.

3. What if I still can’t complete my payment?

If you’re unable to complete your payment after troubleshooting the above steps, please contact our customer support team for further assistance. We’ll work with you to identify the cause of the payment failure and explore alternative payment options if necessary.

All corner sofas and larger sofas come in multiple parts for delivery and fit through all standard sized UK door frames and corridors. If you believe your space is smaller, please let a member of our staff know and they can let you know if it will fit.

3 seaters mostly come in 1 large package, so please be aware when ordering.

We do not include assembly in the pricing of our sofas, as many customers prefer to save money and assemble the sofas themselves.

Pricing for assembly depends on the sofa ordered, please speak to a member of our staff for more info.

Unfortunately we do not book delivery dates in advance.

As we are a small company, we deliver all items ourselves using our own van and can give a few days notice for delivery, but sadly cannot guarantee a date until we have the sofa in stock and a route planned.

We can definitely do our best to deliver around the time that you need it and are confident you’ll receive it within a couple days of needing it, if not on the day.